LightState Support
We’re here to help with LightState, First Light and your Echo device. Tell us what is happening and we’ll help you find the next step.
How can we help?
Using LightState
Help with First Light, Today, Story, Shelter, Listening Lenses and other parts of the app.
Echo connection
Help connecting, reconnecting or using your LightState Echo heart-rate sensor.
Account and data
Questions about your profile, saved information, privacy or deleting your data.
Technical problem
Report an app error, unexpected behaviour, display issue or device compatibility problem.
Orders and availability
Questions about purchasing Echo, delivery, availability or an existing device order.
Feedback
Share an idea, suggestion or experience with LightState.
Contact LightState Support
Send us a message with as much detail as feels useful. Screenshots can help when reporting a technical issue.
A few things to try
LightState does not provide emergency, medical or crisis support. It is not intended to diagnose, treat, cure or prevent any medical condition. For urgent medical help, contact your local emergency service or a qualified healthcare professional.
For information about how LightState handles personal information, please read our Privacy Policy.